| • | At the beginning of the day (and at other times as appropriate), go to the Eclipse Menu and click the <Run all transmissions> button. This will send all stored claims, retrieve the status of all outstanding claims, and retrieve any processing or payment reports available. |
| • | Review the changes in the claims tally to get an overall idea of what has been returned. Click the Refresh button if you believe the numbers have not been updated. |
| • | Click on each report link to show the individual reports retrieved. To easily review all the reports received, click the <View in List of Accounts> button on the top right of the screen. Go to the Eclipse page and scroll from one account to the next to view the details of changes or reports received for each account. |
| • | When processing reports are retrieved, the account's payment status is modified accordingly. This may be changed to 'Payment approved-Eclipse', 'Review report - Eclipse', or 'Eclipse - rejected'. You can filter the reports returned in each of these categories with the A, N and R buttons. |
| • | Do the same with payment reports. Group practices should keep in mind that ERA reports may be retrieved for doctors other than the one currently being viewed. |
| • | If any processing reports show that a claim was rejected, review the reasons given in the report and consider correcting the patient information and resubmitting the claim. Also check claims where the status has been set to Review report - Eclipse, since the report will indicate that the rebate approved was less than the amount charged. When a payment report is received for these accounts, the payment status will be changed to Eclipse - review. |
| • | Review any claims labeled as Eclipse - review. There is a specific link for these on the Eclipse Menu. |
| • | Enter accounts as usual during the day and either send them as they are created, or store them for later transmission. The benefit of sending claims immediately is that if there are any issues with patient identification details, a processing report may be available immediately which will allow editing and resubmitting the claim. |
| • | Eclipse accounts should be reported on in the same way as standard accounts. More... |
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