I have sent an Eclipse claim in the wrong doctors file

Once transmitted, an Eclipse claim can't be canceled. The best approach is to call the Medicare eBusiness line on 1800 700 199 and see if they can cancel the claim.

If Medicare can't cancel the claim, or if the process is too far advanced, then it is best to allow the claim to proceed until it is completed. The processing and ERA reports will be received as normal into the doctor's file from which the claim was made. Once this is complete, you should do the following ..

•	If a payment was received, arrange for the receiving doctor to transfer the payment amount to the correct doctor by a convenient method (cheque or EFT).

•	Create a new account in the correct doctor's file and manually enter the payment information.

•	Make appropriate notes in the account record to explain what happened.

•	Delete the ERA from the incorrect doctor's file by selecting it and clicking the <Delete report> button. When prompted, accept the option to also delete the payment.

•	Check that the payment has been removed from the Payment tab of the account.

•	Change the status of the account to something appropriate, such as Account canceled.

•	Enter (or re-enter) a date in the Date Account Closed field and add an appropriate reason in the Waived fee details box.

If Medicare canceled the claim successfully, you should cancel the claim in AA by selecting Cancelled from the Status list on the Eclipse tab.

Then the claim can be created and sent from the correct doctor's file.