On the top of the Patient details screen, open the list of Status phrases. Choose either 'Paid in full', 'Part payment accepted' or 'Medicare only accepted' and the account will be closed and the current date put in as the date closed. The amount left owing will then be deemed an amount waived in financial summaries. Note that you can enter your own status phrase - you are not restricted to those shown in the list. If you do this, close the account manually by inserting a date in the 'Date account closed' field on the Payments page.

 

When you close an account that is not fully paid, you will be prompted to enter a reason that the payment was waived. This can be viewed later, and displayed in the daily activity reports.