Most processes in the Eclipse system are tracked by a log file. To view this, go to the Eclipse Menu and click the <View Log> button on the top of the screen. The window below will open.
The most recent events are at the top. The claim creation and transmission process can be tracked here as each step is performed. Errors can be identified to try to find out why a claim fails or Eclipse is not functioning correctly. Usually this will be used for technical support only, but clients are encouraged to look here first for explanations.
Because the log can generate a large number of records in a short time, particularly for group practices will many doctors, only the last 7 days of data is saved. This may increase the size of the AAUser.mdb or AASite.mdb file significantly. If so, reduce the number of days in the drop down list at the top of the screen. If you find that the log is not recording data far back enough to be a useful troubleshooting tool, increase the number of days logged. The log may be exported to a csv file for viewing in Excel or for archiving.
The log may be filtered by clicking the <Filter> button to show specific error codes, only error messages, or non-standard return codes. Click the checkbox to toggle between the current computer, and all computers in the system (networked groups).
The <Table View> button will show the log in a standard Access datasheet, in chronological order from top to bottom.